Ashish Puri
EU-hosted options • Safety checks • Quality tests

Support Assistant

Deflect common tickets with retrieval-grounded answers. Enforce tone and policy. Escalate safely when confidence drops.

Scope yours All cases

Problem

Growing inbound. Inconsistent answers. Risk of confident mistakes. Support leaders wanted faster first response without gambling with brand trust.

Solution

  • RAG over help center, macros, policy docs
  • Safety checks for PII, refund promises, prohibited claims
  • Answer style constraints with examples and banned phrases
  • Confidence-based routing to human
  • EU-hosted stack option and data retention controls

Results

Deflection +22% on targeted intents, first response time down 58%, QA pass rate 96% on blind audits after iteration.